Our commitment
Family Dentistry Clinic is committed to providing equal access to our directory for people with disabilities. We build the Site to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and we test regularly against those standards.
If you encounter an accessibility barrier on this Site, we want to hear about it. Every accessibility report we receive is reviewed by our engineering team within 2 business days.
To report an accessibility barrier or request content in an alternative format, email Admin@familydentistryclinic.com. We aim to respond within 2 business days and resolve verified issues within 30 days.
What we do
- Keyboard navigation. All interactive elements can be reached and used with keyboard alone. Focus states are visible on every interactive element.
- Screen reader support. Semantic HTML structure, ARIA landmarks where appropriate, alt text on every content image.
- Color contrast. Text meets WCAG AA contrast ratios (4.5:1 for normal text, 3:1 for large text) in both light and dark themes.
- Text sizing. All content remains readable at 200% zoom without loss of functionality.
- Reduced motion. We respect the prefers-reduced-motion setting, disabling non-essential animations for users who prefer reduced motion.
- Language. Every page is declared as lang=“en” in HTML. Content is written in plain English at approximately grade 8-10 reading level.
Known issues
We audit the Site quarterly and maintain a public issue log:
- Some legacy PDFs on older articles have not been retagged for screen reader accessibility. We are working through this backlog and offer plain-text alternatives on request.
- Complex data tables in our cost guide use header cells but do not yet use full ARIA row and column labels. This is on our next-quarter roadmap.
Neither of these issues prevents access to the underlying information — alternative formats are available on request.
Alternative formats
If you cannot access specific content on this Site, we will provide it in an alternative format free of charge. Available formats include:
- Plain text (email attachment)
- Large print (email PDF or physical mail)
- Structured Word document
- Audio recording (spoken text, on request)
Email Admin@familydentistryclinic.com with the URL and your preferred format.
Third-party content
We link to external sites — clinic websites, insurance networks, professional organizations. We cannot guarantee the accessibility of third-party content. If a linked external site presents an accessibility barrier, please let us know so we can flag the issue on our end.
Standards we follow
- WCAG 2.1 Level AA (Web Content Accessibility Guidelines)
- Section 508 (US federal accessibility standards)
- ADA Title III (Americans with Disabilities Act, as applied to commercial websites)
Feedback and escalation
Primary contact: Admin@familydentistryclinic.com
If you do not receive a response within 2 business days, escalate to Admin@familydentistryclinic.com.